Retail isn’t dead, but moderate retail is.
The context of customer service is changing to accommodate the emotional behavior of shoppers in a new era. While many shoppers…
The context of customer service is changing to accommodate the emotional behavior of shoppers in a new era. While many shoppers…
It is becoming clear that the old way of thinking about retail, which focuses on physical vs digital, no longer…
“We got it wrong”: Victoria’s Secret’s new, tricky path The company is currently testing three store renovations and a new…