Retail isn’t dead, but moderate retail is.
The context of customer service is changing to accommodate the emotional behavior of shoppers in a new era. While many shoppers…
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Four Things You Need to Know About Today’s Retailing Situation
It is becoming clear that the old way of thinking about retail, which focuses on physical vs digital, no longer…
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“We got it wrong”: Victoria’s Secret’s new, tricky path
“We got it wrong”: Victoria’s Secret’s new, tricky path The company is currently testing three store renovations and a new…