It is not uncommon today to find restaurant chains with a mixture of EPOS systems as diverse as their menus: new and old, open source and proprietary, cloud-based and on-premise. There are a whole lot of reasons for this. Systems […]
It is not uncommon today to find restaurant chains with a mixture of EPOS systems as diverse as their menus: new and old, open source and proprietary, cloud-based and on-premise. There are a whole lot of reasons for this. Systems age at various times and are replaced with new solutions from new vendors. That replacement sometimes occurs at an individual restaurant, which then ripples across a franchise group or across a region. Existing ePOS systems may be left in place after a merger.
Regardless of the reason, restaurant chains of all sizes, as often as not, serve themselves a new Garden Medley of ePOS.
These varied, heterogeneous IT environments can provide decent value. But we have also seen that heterogeneous ePOS isn’t right for each organisation. Successful multi-vendor ePOS environments demand a particular type of corporate IT organisation.
Companies which succeed with multi-vendor ePOS surroundings share some characteristics.
— Complex IT Super-structure: A super-structure of corporate communications applications and systems exists to collect, integrate and induce action from multi-vendor ePOS data.
— Global Reporting: The information generated by each restaurant’s ePOS is fed into a larger, enterprise solution for reporting and analysis.
— Integration Expertise: Data integration businesses exist within the enterprise to centralise data accumulated from all sources–from supply chain to advertising programs to ePOS–are incorporated.
— Budgeted Support and Support Services: This experience –whether it is in-house or out-sourced–is a line item in the operational expenses budget.
— Corporate Marketing: Marketing applications are designed, developed, launched and tracked at the corporate level, using tools and systems out of any individual ePOS.
When this sort of over-arching IT over-sight of ePOS is missing, single vendor solutions deliver the most powerful value. Where IT organisations are lean, eliminating the substantial over-head of information and network integration which multi-vendor ePOS environments need saves both time and money.
Making the Ideal Choice
The decision to keep a heterogeneous ePOS solution, or standardise on a single one, is pushed, in the long run, by one variable. Does your firm have the resources, budget and skill to manage, integrate and maintain a varied ePOS atmosphere? For those businesses –where ePOS is just one more element of tactical IT integration–the response is a likely yes. For the remainder, the solution isn’t as clear cut. Here, it may often turn out that, following a careful analysis, standardisation — not diversity — is the better investment.
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