1 How to Get Ready for Shipping and Holidays1.0.1 1. 184.108.40.206 2. Know Shipping Black-Out Dates1.0.3 3. 220.127.116.11 4. Include parcel auditing in your strategy1.0.5 5. Get insurance to protect your packages2 Chatbot Messengers Help Retailers Get Creative2.0.1 Style Tips2.0.2 Messenger on Facebook2.0.3 Cost How […]
- 1 How to Get Ready for Shipping and Holidays
- 2 Chatbot Messengers Help Retailers Get Creative
How to Get Ready for Shipping and Holidays
It’s the season for shopping…and shipping. Shopify reported that it happened in 2017.$1 Billion in SalesOnlineEverydayCyber Monday saw $6.6 billion in online sales between November 1-22. The holiday season was worth $108.15 billion. This is an incredible number that would not have been possible without shipping. Keep this in mind and you don’t have any time to waste on your shipping plans to be ready for the holiday shipping surge.
These five shipping tips will help you holiday-ready your online business.
Shipping has many logistics, but the most important is how you package your shipment. To be holiday-ready, you must ensure you have all the necessary materials, including boxes, labels and tissue. You should first identify your stock levels and order the products you need to keep your business thriving through the holiday season. To avoid shipping delays, or worse, losing sales, it’s better not to under-order than to over-order. Another tip: If holiday gift wrap is an option, don’t forget about ordering it.
2. Know Shipping Black-Out Dates
Customers and businesses want on-time delivery. Knowing what black-out dates could impact your shipping schedule is a good way to ensure you meet your customers’ delivery expectations. UPS and FedEx both consider Thanksgiving Day, Christmas Day, and New Year’s Day official holidays. As such, they will not pick-up or deliver on these days. This is something you should keep in mind when you plan and promote your shipment options.
Surprises can be great when they are delivered under a tree, or as gifts from your favorite online shop. But surprises when it comes shipping costs are not always fun. Many businesses discover that FedEx or UPS have added a charge for holiday shipping. FedEx will apply a peak surcharge for shipments that are unauthorized, over-sized or require additional handling to all existing charges from November 19 through December 24, 2018. To find out what fees might be applicable to your holiday shipments, make sure you review your carrier agreements or talk to your carrier representatives.
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4. Include parcel auditing in your strategy
Parcel auditing is a way for companies to track over-charges and late-shipments. It also allows them to determine if any actions are eligible for refunds. This ultimately results in shippers getting money back. Companies can incorporate parcel auditing in their holiday shipping strategy to gain insight into the complexity of shipping and any additional expenses. But the best part? The best part is that this automated service allows busy online sellers to save money whenever they need it. RefundRetreiver.com has more information about parcel auditing.
5. Get insurance to protect your packages
Shopify reported over $100 billion in holiday sales online in 2017. It’s reasonable to assume that carriers like FedEx or UPS were busy. Keep in mind that even with the best carrier, unexpected events, weather and other circumstances can still surprise customers, carriers and senders alike. Shipping insurance can help you protect your shipment and give you confidence in these unlikely, but not perfect, scenarios.
Chatbot Messengers Help Retailers Get Creative
The AI universe seems to be gaining ground one step at a. Ecommerce is growing in popularity and retailers are finding innovative ways to provide customers the personalized experience they desire. One of these ways is chatbot messengers.
According to a report from Research and Markets The global chatbot market is expected to grow by 24.43 per cent over the next four-years, with self service apps driving adoption. Uniqlo(r)Cole Haan(r)Facebook, and.(r)Chatbots have been implemented to assist customers without the need for an employee. Chatbots can be used to assist customers in retail environments by providing instant answers and reducing wait times.
Uniqlo is a Japanese clothing brand(r)Uniqlo IQ offers style tips and advice through their chatbot in-app, Uniqlo IQ(r). This service, powered by machine learning, is a digital concierge that shares style suggestions sourced directly from the retailer’s collections.according Venture BeatIt is available at. It provides customers with product rankings by occasion, personal preferences and daily horoscopes. Additionally, it assists digital window shoppers in making purchases by providing directions to the nearest Uniqlo(r)Store with stocks of products
Messenger on Facebook
Cole Haan is a footwear brand(r)Chatbot offers a creative approach with its integration of Facebook Messenger notifications into the online shopping experience. When customers add a product from the retailer’s website to their cart, they are automatically signed up to receive messages via Messenger. They will be notified by email and Messenger if they abandon their cart. If the item is sold or becomes insufficiently stock, further messages will be sent.according To Retail Dive.
This chatbot was created to reduce cart abandonment when shopping online. Customers often complain about friction in online shopping. Or that the checkout process is too difficult. This causes them to abandon their items. This chatbot experience is a creative way to provide the customer with the personal attention and experience that they need without having to visit the physical store.
Facebook(r)The company that does most of the chatbot messaging magic has filed a patent application to patent a messaging service using AI. It will allow users to place orders with merchants and make payments through its Messenger app.according CB Insights. Instead of opening an app from a retailer to search for and purchase products, users can visit the company’s Facebook page and engage with a bot to place orders.
Facebook is now closer to allowing customers to purchase directly from Messenger without having to contact a sales representative. This feature is still under development.
Natural language processing (NLP), will be used by the chatbot to communicate with users and analyze their messages. The chatbot will be able to understand customers’ product needs, confirm purchase and initiate payment depending on the context. According to CB Insights, this will help to reduce payment pain points. Customers will enjoy a faster checkout process and a personalized experience thanks to the bot.
Smaller, independent retailers can easily implement this Messenger experience. Start small by purchasing a pre-made template starting at $79according BotMakersPrices vary depending on the services you provide for consumers. Prices vary depending on the services that you offer to consumers. The cost of brick-and-mortar loyalty chatbots is $99 and the price for e-commerce Instagram FAQbot Messenger is $79.
67 percent of millennials prefer shopping online to in-store. 56 percent of Gen X’rs prefer it.according Big Commerce. Research shows that online shopping is a major source of income for the younger generation. However, online shopping accounts for a large portion of Americans’ time and money. This is vital information for retailers who want to remain in business and grow with customers instead of against them. It’s easy to set up a chatbot for customers, and then work your way up to allow them to pay through the Messenger app.